REFUND POLICY

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

1. To be eligible for a return, your item must meet the following qualifications:

  • No visible signs of use including deodorant/cosmetic stains, perfume,  hygienic stains, etc.
  • All tags must be intact and the bikinis returned in its original packaging.
  • The hygienic sticker must not have been removed or reattached.
Please try bikini bottoms on over your underwear for sanitary purposes. You’ll also need the receipt or proof of purchase.


2. To start a return, you can contact us at quialacollection@gmail.com  include a photo of your item and order number if applicable.

3. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Quiala Collection Swimwear is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. You will be responsible for covering the shipping costs to return your item(s).


You can always contact us for any return questions at quialacollection@gmail.com 

Refunds 
All returns will be refunded via store credit in the form of an E-Gift Card code.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Actual bikini colors may vary and are not considered a defect or misrepresentation of an item if received differently from website images due to differences in screen resolution. Fabric layout and placement of prints may also vary and are not considered a defect or misrepresentation of a product. Please be sure to care for your items as instructed on the tags; Hot tubs heavily chlorinated pools and lotions may cause yellowing or fading of a swimsuit. These are not considered defects. Once a swimsuit is worn, and the tags are removed, the items may not be returned for any reason.


Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
Exchanges are acceptable in our returns policy. Exchanges are only applicable for items that are currently in stock on our website. 

Customers are responsible for covering the shipping costs to exchange your item(s).